Customer-facing digital business processes

An intelligent business process management system is a vital aid to supporting your customers’ digital journey, becoming more agile and delivering faster decisions that are relevant to each situation. It also helps you achieve substantial cost savings.


Capgemini can help you build "intelligent business process management (BPM)" solutions by leveraging technologies such as complex event processors, dynamic case management, analytics-powered and real-time decision engines, social media integration and multi-device mobility. In this way you can:

  • Deliver using dramatically shorter cycles with continuous improvement
  • Improve the efficiency of products and services factories for a rich and seamless customer experience

Our services leverage our delivery capabilities for end-to-end business process lifecycle as well as our expertise in BPM suites, dynamic case management, process operations intelligence and analytics powered decision engines.

Read our expert point of view, Reinvent Business Operations with Intelligent BPM.

Strong banking expertise

  • Over 20 years of advisory and technology experience with banks, delivering more than 1,000 projects in the banking space
  • Currently serving 8 of the top 15 banks* and 6 of the top 10 consumer finance companies*
  • Named Top 25 Enterprise Technology Vendor by American Banker’s Financial Insights since 2005

*Ranked by revenue; Forbes ‘The Global 2000’ for 2013

Rapid time to market

Over years of work with global banks and FS organisations, Capgemini has built strong BPM assets, such as a banking business processes repository, as well as specific reusable frameworks and project accelerators for implementing BPM solutions. This enables us to accelerate time to market while reducing risks and costs for our clients.

World-class partnerships

Capgemini has partnered with leading vendors to provide solutions for intelligent business process management including Pegasystems, IBM and TIBCO.

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