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Governing Success

An integrated approach to IT Governance and Service Management.

The right approach to Service Management can be one of the keys to a successful outsourcing contract, reveals a new Point of View (PoV) published by Capgemini Service Management Consultants in the UK.

A dynamic long-term sourcing relationship delivering agility and flexibility, helping realise top-line growth and letting senior management focus on more strategic initiatives, can only be achieved with strong foundations built on the principles of good Service Management practice.

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