Desktop and Distributed Services

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Capgemini’s priority is to ensure that users’ PCs, printers, and mobile devices are effectively supported via IT service centres, Local Area Networks (LANs) and server management. We free your staff to get on with their jobs, and we reduce your support costs at the same time.

InstincT is Capgemini’s approach to desktop and distributed services - the management of the complete asset lifecycle from procurement, installation, deployment and management through to disposal. Services are modular and flexible, so clients can choose components to meet their particular needs.

Users’ problems are resolved as early as possible, reducing the need for costly onward referral. As prevention is better than cure, automatic problem detection and resolution technology identifies many incidents before they even arise.

When users do experience problems, they can either go to a 24x7 self-help portal that includes a knowledge repository and electronic call logging, or they can speak to a helpdesk. Problems that cannot be fixed straight away are referred to analysts with more detailed knowledge, and users are kept up-to-date with progress.

Our starting point is always to understand how distributed IT components support the business. What are the dependencies between processes, applications and IT infrastructure? What is required for a particular service to operate?

By understanding how performance and availability impacts the business and end-users, we build service level agreements around business services rather than infrastructure, and drive out unnecessary cost.

Managed Print Service reduces the capital and resources required for a distributed printing and imaging environment, whilst maximising efficiency and productivity. We help companies assess exactly what their printing and copying needs are, and how to meet them more efficiently. More Information

Managed Mobility Services ensure anytime, anywhere data access for all staff with a mobility device. We draw on the core strengths of our partner network to provide a scaleable mobility infrastructure, covering the entire mobility lifecycle from strategy through to implementation and ongoing support. 

Technology Refresh programmes apply the skills, experience and reduced risk together with benefits of our purchasing power for upgrades to desktop hardware, operating systems, servers, and when implementing consolidation projects.

IT Total Cost of Ownership (TCO) Healthcheck assesses the direct, indirect, IT, and user costs of desktop and distributed computing. Gartner certified TCO consultants establish current position and opportunities to reduce cost. The healthcheck data provides a benchmark for future improvements and input to justify changes within the IT infrastructure.

End of Life IT Asset Management is a fully managed IT asset disposal solution for redundant IT equipment which ensures companies are not exposed to end-of-lease penalties or fines for failing to comply with legal obligations. Redundant IT assets are refurbished and sold, leased, returned, or donated for safe and ethical disposal.