Capgemini VP Explains Common Pitfall of BPO Projects
Download the article, featuring Carina Smith, which first appeared in CEO - Chief Executive Officer magazine
28 April 2006
All the technical capability in the world won’t be enough to make a BPO project work. Yet most companies focus 90% of their procurement process on technical delivery and only 10% on the cultural fit of the potential business partners. Carina Smith, VP of BPO at Capgemini, believes this is why so many fail to reach their full potential.
This article first appeared in CEO - Chief Executive Officer, 2006 Volume 1, published by SPG Media Limited.
