Capgemini Outsourcing Services (OS) draws on the expertise of more than 25,000 employees to manage, innovate and improve the IT systems and business processes of its clients. Capgemini OS offers a full spectrum of services including Applications Outsourcing, Infrastructure Outsourcing, Business Process Outsourcing and Transformational Outsourcing.
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An integrated approach to IT Governance and Service Management.
Service Integration - Governing Success
IT outsourcing can deliver significant cost savings and improve an organisation’s ability to compete in its market place. Historically, however, only 50-60% of outsourcing partnerships will be successful. To succeed, a robust IT governance and service management structure must be implemented between the service recipient and service providers at the outset of any partnership, because 80% of the causes of failure are attributed to governance issues. Capgemini’s white paper Governing Success looks at the current state of the IT outsourcing market and considers historical causes of problems in that market. It goes on to identify best practice and proven techniques that have been shown to solve such problems by prevention or cure.
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Applications Outsourcing – a driver for business innovation
Managing the applications that drive the business has become increasingly complex
as organisations have to balance the support of their existing stack whilst continually
changing to take advantage of the latest technologies. Keeping the ‘old’ working
alongside moving to the ‘new’, and doing it in a cost effective manner, can be
an enormous challenge especially when factoring in resource constraints and business
risk impacts.
Through our certified local and global delivery centres we continually support and evolve critical business applications for clients across the broad industry spectrum, through our business aware applications outsourcing service.
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Infrastructure Outsourcing – the engine of the business
IT infrastructure is the engine of the business. Any infrastructure operation needs to be efficient, scalable and secure. It should resolve conflicting end-user device needs, balancing flexibility and cost with innovation and future planning. Capgemini’s Infrastructure Outsourcing services deliver exactly this.
Our services enable clients to use optimised and highly secure data centres that underpin their business functions and applications. Through robust integrated operations built on IT Infrastructure Library (ITIL) standards, proven technology solutions such as utility infrastructure and specialist technical expertise, we are successfully helping our clients improve their use of their underlying core infrastructure.
