Download

You are in: Services We Provide

• Consulting Services
  • Finance Transformation
    • Thought Leadership

Beyond Boundaries

New models for efficient operations. Customers are accepting new ways of doing things, and technological change has made practical moves that used to be just a pipe-dream. Capgemini makes the case for Services-based operating models.

The business environment has changed dramatically in the past few years in terms both of technology itself and of attitudes to technology. As a result, initiatives of a type that foundered during the dotcom boom are now perfectly achievable. In particular, it has become possible to rethink the business as a set of services instead of the traditional functional hierarchy. What we call ‘the Service-based operating model’ allows the business to make itself more accessible to its customers and partners, to standardise on best practice, and to cut costs by eliminating unnecessary or duplicated activity, among other benefits.

Please sign-in to download the document.