Pan European Shared Service Design and Implementation - Global Consumer Product
The Situation: Capgemini assisted the client to establish buy in and a compelling case for Shared Services and helped build momentum around the Shared Services programme
In developing and implementing the Shared Services operating model the client sought to
- Re-focus local Finance organisations on value adding decision making and business support
- Reduce the cost and increase the efficiency of back office processing
Having identified Shared Services as a desired component in its future European operating model, this Global Consumer Product organisation recognised that building alignment around this model would be challenging. Previous attempts to initiate cross border Shared Services had not succeeded due to lack of buy-in and appreciation of the value that Shared Services could deliver.
The Solution:
- Capgemini initially deployed a small team of expert Shared Services consultants to work in close partnership with European management to identify and articulate the benefits of Shared Services and to rigorously detail how the Shared Services model would operate
- Having achieved acceptance to the Blueprint, Capgemini resources were focused on critical high value areas. An integrated team was created that encouraged knowledge sharing and skills to transfer to client staff to promote the credibility of the emerging Shared Services organisation
- The Capgemini Shared Services methodology was deployed to accelerate completion of the Shared Services Blueprint, Detailed design, Migration plan, Communication Approach and Service & Performance Management framework
The Result:
- Active endorsement of senior Finance managers achieved through collaborative approach
- Detailed, credible solution detailed within two months of launch by joint Capgemini/client team. This solution incorporated innovative technological and organisation elements (e.g. OCR technology and Finance Service desk)
- Client staff development achieved through coaching and training programme. Lessons learnt and knowledge transfer to enable European Centre to manage future migrations and development of services
- Programme momentum established and maintained. Timely migration to the centre achieved through alignment of and engagement with key stakeholders. Client is on track to deliver target savings
About the Capgemini Collaborative Business Experience
The Collaborative Business Experience is a disciplined, yet flexible, approach designed to maximise Capgemini’s long experience and wide array of business tools in support of its clients through true collaboration. The ultimate goal: better, faster, more sustainable results by focusing the best of Capgemini and the best of its partner clients on the task at hand in a measured and measurable, way.
