Operational streamlining opportunities within HR – Global Consumer Products
The Situation: The client, the world’s largest producer of Constant Velocity driveshaft achieved sales of £1.82 billion in 2002. Capgemini were engaged on a 12 week first phase (A&D) aimed at developing a global operating model. Capgemini worked with the client to identify major operational streamlining opportunities to build a truly global business.
Challenges faced by the client were as follows:
- Some of the Plants, countries and regions were not operating in a consistent way from an organisation process, measures or RACI perspective
- Lack of data and systems available to support decision making
- Need to meet demands of global customers
- Declining profits due to increasing price pressure
- HR: Transactional and administrative focus; Reactive; Service variability and duplication of activity by plants, countries and regions; Increasing complexity
The Solution:
- Within HR, an accelerated approach was taken to gather and analyse data – HR time analysis, FTE analysis, customer workshops, process mapping, employee survey, best practice and benchmarking information
- Our key recommendations included implementing a strategic and operational planning and review role for the HR leadership team; adjusting the local HR presence to reflect the number of FTEs supported; appointing HR strategic partners for all functions of the business; adopting standard processes and ways of working; developing/recruiting HR Generalists in place of HR Administrators; appointing global specialists for Development and Remuneration & Benefits; implementing shared services; and investing in a global HRIS system
- The implementation plan and charter were based upon four streams of work – HRIS, shared services, common processes and standard role profiles
The Result:
- Phase I identified a business case for HR of £800k (based on shared services for payroll and training only) within a larger business case of £50m
About the Capgemini Collaborative Business Experience
The Collaborative Business Experience is a disciplined, yet flexible, approach designed to maximise Capgemini’s long experience and wide array of business tools in support of its clients through true collaboration. The ultimate goal: better, faster, more sustainable results by focusing the best of Capgemini and the best of its partner clients on the task at hand in a measured, and measurable way.
