Finance Reengineering - Global Financial Services
The Situation: The Client sought the assistance of Capgemini to develop a portfolio of improvement opportunities that supported their European Finance operations in reaching “the next level” of change. Working across 19 different countries, these opportunities encompassed:
- Reducing the cost of back office operations
- Maximising the quality of management information
- Minimising working capital investments within core financial processes of Order to Cash, Accounting to Reporting, and Procure to Pay
The Solution:
- Capgemini leveraged cross-industry experiences and leading practices to determine performance gaps
- Developed Process Scorecards summarising the key attributes of processes, including unique requirements, key barriers to implementation (inclusive of change management issues and fiscal/legal concerns), key metrics, and improvement opportunities
- Presented a preliminary European Assessment at a ‘playback’ event to obtain executive alignment; developed Future State Process Visions, including automation, standardization, rationalization, and centralization / shared options
- Developed key assessment criteria and applied them to potential improvement opportunities to determine prioritisation
- Defined a European Finance POA, including the roadmap for how the future state vision would be achieved, and how the organization would operate in the future
- Developed an integrated high-level plan that enabled the client to achieve incremental and measurable improvements over different time horizons, including immediate next steps relating to near-term improvement opportunities; and presented a final European POA to the client’s Global CFO to obtain alignment and approval to proceed
The Result:
Capgemini identified and developed a portfolio of improvement opportunities which stood to deliver financial benefits in the range of $3.8-$6.0M p.a, while delivering a leaner, more flexible Finance organisation with streamlined business processes, improved management information visibility and availability, improved service levels and greater customer and employee satisfaction.
About the Capgemini Collaborative Business Experience
The Collaborative Business Experience is a disciplined, yet flexible, approach designed to maximise Capgemini’s long experience and wide array of business tools in support of its clients through true collaboration. The ultimate goal: better, faster, more sustainable results by focusing the best of Capgemini and the best of its partner clients on the task at hand in a measured and measurable way.
