Capgemini helps businesses implement Shared Services to deliver customer focused, standardised and efficient HR services. Capgemini will work with you so that HR becomes a valued business partner, delivering quality services in an efficient way.
What is HR Shared Service?
An increasing number of private and public sector organisations are delivering their back office functions using a shared services model.
The key drivers for sharing services include improving service quality and effectiveness with defined service level agreements, increasing efficiency in transactional processing, process improvements, flexible use of resources, and creating a common culture.
In our experience, there is no single ‘right’ HR shared services model. Our collaborative business approach helps organisations tailor a solution that meets their specific needs. However a typical example would include:
- HR Business Partner—partners with business to define and deliver strategic services and change
- HR Strategy—aligns HR to deliver the business vision and goals. Guides the shape of the HR organisation
- Centres of Expertise—provides your organisation with shared, centralised, specialist HR support
- Transactional Services— includes physical virtual shared HR services, call centres and e-HR solutions. Typically, enabled through a single technology platform
- Technology Interface—typically becomes first point of query in the HR operating model
How does an HRSS Model add value to the organisation?
HR Shared Services can add both financial and non-financial value to any organisation.
Financial Benefits
We have seen organisations who have implemented HR Shared Services realise significant financial benefits. Cost savings of up to 30–40% can be achieved through:
- Standardised and optimised HR processes in line with leading practice
- Implementation of a single HR management system providing a single source of up-to-date and accurate data
- Investment in portals and online HR tools for employees and line managers to manage their own HR transactions
Non-financial benefits
HR shared services also delivers ‘soft’ benefits across different levels in the organisation.
Benefits to the employee
- Single point of contact for HR queries
- Quick access to accurate and consistent information
- Self-management of personal information
- Administrative ease through standard procedures
- Opportunity to complete HR activity in non-core hours
Benefits to the line manager
- Reduction in low value-add administrative activities
- Greater focus on core activities
- Empowerment to manage ‘people’ issues
In evaluating your model we will review requirements against four common shared services levers:
- Location to reduce cost per head through selecting low cost locations
- Scope to extend the range of services offered
- Efficiency through standardisation, simplification, automation and convergence of technology platforms
- Scale to leverage the number of customers served per head
How does Capgemini work with you to deliver HR Shared Services?
The Capgemini HR Shared Services methodology is based on four phases, each of which has a distinct set of deliverables.
We will work with you to define your current state, develop options for HR operating models and implement the suitable model. The next step in our methodology is to help you track the benefits realised through HR SharedServices and optimise the model based on our key learnings.
The Capgemini approach is not just about the business case for HR Shared Services, which can be compelling. It is also about the appetite for change n the organisation.
An HR shared services project is a major transformation and therefore we help you to consider and balance both the rational drivers for change (strategies, structures and processes) and the emotional implications (resistance to change and fear of the unknown).
The case for sharing? - Find out more at:
www.sharedservicesjourney.com
