Business Change Management for ERP Programmes

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An ERP programme is about more than technology. Capgemini works with organisations to ensure ERP Programmes deliver real change and lasting benefits

“The Capgemini Change team integrated into the technology work really well; much of our success at go-live and beyond in implementing our system is based on their efforts”

What is Business Change Management in ERP?

Business Change Management ensures that the key issues of people change, process redesign and organisational change are delivered to support ERP systems. This is true for both new and existing implementations. We have experience in working with all major ERP vendors and our structured approach to change management can help you develop new ways of working to ensure an ERP programme delivers real benefits.

How does Business Change Management in ERP add value?

There are a number of key areas where Business Change Management is required to ensure an ERP programme is successful: during the implementation lifecycle; following go-live; and during the steady state running of an ERP system.

Deliver/Project Benefits

  • Reduced complexity—simplifying role families and resulting security/authorisation profiles
  • Effective training—aligning business user types with simplified training modules
  • Improved co-ordination and re-use of development effort—aligning the development of new business processes
  • Implementation costs—ensuring that user profiles are aligned to operational needs rather than hierarchical positions

Successful change management delivers benefits in three key aspects of the implementation lifecycle:

  • During the delivery of the project
  • At go-live and during the weeks that follow
  • During steady state running

Our approach has also helped to rescue and transform ERP systems which are not performing effectively.

Go-Live Benefits

  • Reduced change requests— by ensuring the system is fully aligned to end user needs and business requirements
  • Reduced fire-fighting after golive— through accelerated user takeup and alignment of new business processes to new ways of working
  • Improved business performance— ensuring that business processes and system configuration are aligned
  • Reduced risk—post-go-live operational risks are reduced by creating a ‘can-do’ culture

Steady State Running

  • Reduced maintenance costs— through a simplified hierarchy, reducing support and administrative costs
  • Reduced complexity and cost— simplifying role families and resulting security/authorisation profiles
  • A less costly support structure— based on simplified role families, aligning system profiles with user groups 

How does Capgemini approach Change Management in new ERP projects?

The key aspects of our delivery approach are built around a clear understanding of what makes an ERP system successful and the experience gained over numerous successful implementations.

    • Embedding change experts into the technology streams
    • Structured interventions into the process and systems blueprinting workstreams
    • Collaborative working to accelerate decisions
    • Understanding change implications throughout the blueprinting/design phase of the project
    • Working with functional teams to develop roles and ensure rationalised role profiles are matched to real jobs
    • Developing a comprehensive support programme for go-live to minimise disruption to business as usual
    • Developing a plan for steady state running, including maintenance, updates and change requests

ERP Transformation

In contrast, an ERP transformation programme will help re-align the way your organisation operates to gain maximum benefit from your current

ERP system. It may cover role changes, realigning your organisation, system reconfiguration, new training requirements and establishing new ways of working and new business processes