Do your change programmes deliver real benefits? Capgemini helps deliver real and lasting business benefits through a collaborative approach to change and benefits management.
“The Capgemini change management team delivered to stretch targets in a highly dynamic environment. They delivered a highly innovative solution which achieved buy-in and a rapid development and implementation process to achieve the benefits we required.”
What is Business Change Management?
All businesses need to change and adapt. Business Change Management is the way that we help clients deliver sustainable benefits-led change. We can do this because we understandhow ways of working, business processes and organisational change are linked and need to be delivered in parallel. We also have a deep understanding of how to win the ‘hearts and minds’ of people who will be involved in the changes and responsible for delivering the benefits.
Business Change Management is the combination of the process, tools and techniques that we use to create new ways of working to transform businesses and embed lasting change.
We work collaboratively with you to ensure the change delivered is what you need and will deliver real and lasting benefits.
How does Business Change Management add value?
We have been working with our clients for many years to help them deliver benefits, harness the full power of new systems and align change to business objectives. Our change process yields positive results by ensuring that Change Management, solution delivery and benefits realisation are integrated and measured from the outset and managed rigorously throughout a project. Establishing local ownership is a key part of this process.
Change may be driven by many things: the need to respond to market pressures, reduce costs, increase market share or as a result of a merger or acquisition. Change is often driven by the introduction of a new IT system. Whatever the reason for change, benefits can only be delivered by changing the way an organisation works.
We know that delivering benefits through large scale change is a complex task and that lasting benefits can only be delivered through a strong combination of business knowledge and experienced people with strong change management skills. By working together with you we can create a team of unparalleled strength to transform your organisation.
We help clients develop their own change programme and benefits plans by:
- Developing a deep and thorough understanding of the change that is required
- Ensuring benefits are owned within the business
- Creating a change programme that is easily communicated and has the acceptance of your key stakeholders
- Using tools and techniques that can be modified to meet the needs of your organisation
- Training your people in delivering new ways of working to ensure that any change is sustainable after we leave
- Delivering benefits and establishing mechanisms for tracking progress
How does Capgemini approach Business Change Management?
By focusing on the benefits at the outset and delivering change into the organisation, benefits will be achieved. We have a deep understanding of the hurdles that stand in the way and we use our structured change management approach to remove these barriers.
Effective change management is also about reducing risks and ensuring that change and the ensuing benefits are sustainable. An integrated approach to change management can mitigate risks well in advance and ensure the transition to new ways of working is effective. Managing key stakeholders, communication and training all play their part but will only succeed if they are integrated into the overall benefits picture.
This integration, combined with a clear vision of the future, effective knowledge transfer and a continued focus on benefits, can help ensure change is sustainable. Capgemini’s Business Change Team has expertise in all aspects of delivering change including:
- Coaching and skills transfer
- Benefits modelling and tracking
- Training in new business processes and new ways of working
- Stakeholder management, communications and planning
- Process mapping developing of new ways of working
Effective change management helps reduce the risk of delivering an ineffective solution, focuses on the changes required, ensures key stakeholders are vocal and supportive and removes the barriers to achieving benefits.
