Top telecoms brand Orange works with Capgemini Consulting to redefine the behaviours and culture that will differentiate its customer experience.
The Customer Experience Network meets regularly to discuss different aspects of the customer experience, at both strategic and operational levels.
This exclusive, invitation-only group meets regularly and contains senior participants from organisations in the media, telecoms, retail banking and larger government departments.
1st July 2008
The customer experience: a saving or a cost?
This event debated the statement: “As budgets become tighter, the smarter organisations are focusing attention on the customer experience and are reaping the rewards”.
Conferences and other events
We plan to organise more interactive webinars and downloadable podcasts to make these topics accessible to those who cannot attend the face-to-face sessions.
We regularly sponsor and take part in conferences and other events with a customer experience theme.
