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- Introduction to Customer Experience Network
- Overview
- Creating differentiated customer experiences
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- Introduction to Customer Experience Network
- Marketing, Sales and Service
Capgemini is Europe’s largest independent consulting firm. Since 2003 we have helped 20 of the world’s top 30 retailers. Our clients include Carrefour, Vodafone Retail, Matalan, IKEA, Game, Kingfisher, Somerfield and Tesco.
We help our clients to develop customer experience strategies – understanding what customers need and using that insight to create experiences that customers identify with and value.
Find out more
- Read the white paper
- Watch our expert commentary
- Read views from the retail sector (coming up...)
Watch our expert commentary on providing the right customer experience
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Customer experience is about more than the quality of an organisation’s products and services. But how do organisations maximise the opportunities to provide customers the experiences that they will value, in a store, online, or through a call centre? On this video Capgemini Consulting experts talk through the challenge of getting it right.
Want to know more? Please contact:
Gaye AndrewsHead of Customer Experience
Email: Gaye.Andrews@capgemini.com
