Today, more than ever, the strategic sourcing of IT services is being used to underpin business-enabling IT strategies. Successful multi-layered sourcing incorporates the use of all sources for capabilities – contractors, consultants, ecosystems, IT staff, and offshore.
But research shows that the potential cost and efficiency savings from offshoring IT services (just one element of the sourcing equation) are increasingly failing to be realised.
So what’s going wrong?
Many organisations are failing in both planning and preparation: they don’t put the right business and IT organisation models, capabilities and processes in place to support the transition to and management of offshore services; furthermore, they don’t adequately plan the joint client-vendor relationship, with distributed and globalised operating requirements receiving insufficient attention during pre-implementation planning.
Not every business makes these mistakes, however. Capgemini takes an approach that can guide your organisation through the risk and uncertainty surrounding sourcing initiatives and drive optimal levels of IT services and cost reduction.
To ensure maximum success from any IT sourcing initiative, we have identified three key elements which must not be overlooked:
- Getting it right first time: by creating an optimised delivery model capable of providing flexible IT services, your organisation will be better equipped to absorb demand and acquisitions faster and will provide improved quality of service whilst typically reducing costs by 20-40%
- Delivering more through existing suppliers: through effective sourcing benchmarks, service and capability analysis, and sourcing roadmaps with supporting business cases.
- Managing the multiple supplier model successfully: by doing so, a 10-30% reduction in IT service costs is a realistic expectation, as is increased business and IT flexibility; improved IT capability in demand management, requirements definition, programme management, vendor management and architecture; and improved IT service quality.
Working collaboratively with you, we will put you on course for the optimised IT sourcing strategy and operations you need to drive real business value.
