Capgemini boasts the largest dedicated SaaS practice of any Systems Integrator in the UK.

The Benefits of SaaS

Contrary to the belief that SaaS services are tactical solutions, SaaS supports global information sharing for a globalised economy and can provide significant advantages over package based implementations including:

SaaS projects are delivered faster, typically in 3 months with fewer resources - no installation or hardware costs - to give clients a quicker ROI. SaaS solutions boast a lower total cost of ownership of up to 46% over on-premise, package based solutions, allowing CIOs to plan investments in business critical solution on the basis of predictable costs brought about through subscription fee payment structure.

By adopting SaaS solutions, clients are also always on the latest technology with no need for costly upgrades or regression testing while configuration and client enhancements are guaranteed compatible with future software versions

Capgemini Approach

Capgemini’s engagement model delivers solutions in weeks not months, at significantly lower costs and with fewer resources than equivalent package based implementations. This enables clients to achieve value in weeks not years and achieve a return on investment within 12 months. Our SaaS delivery model has several key characteristics.

Time from design to deploy is typically between 8-16 weeks with project phases often measured in day, while the time to deliver is usually constrained only by the ability of the business to implement.

Each project focuses on configuration of the services , not custom development, so minimal technical resources are required eg no DBA, Technical Architects. As a result there is a significant reduction in “unreadable” documentation

Capgemini Capabilities

Capgemini has alliances with the UK’s leading SaaS service providers including salesforce.com, NetSuite.com, RightNow Technologies and Oracle (Siebel On Demand).

We have developed a complete skill-set to deliver all aspects of a SaaS engagement, covering Business, Functional and Technical capabilities and focusing on delivering bottom-line business benefits for clients.

We have delivered SaaS solutions to over 30 different clients, implementing some of the most complex and integrated solutions in Europe.

Our consultants have extensive experience of delivering both package and a range of SaaS solutions including on-line payments and billing, platform development including Force.com, Business Analytics and integration between on demand and on premise applications.

Success Stories

Leading Media Group

Capgemini worked with this leading Media Group to deliver an On-Demand subscription management system for two of its leading publications. The client had a requirement to replace its existing subscription management system which had become unsupportable and an obstacle to business growth. The replacement system was required to provide an On-Demand application landscape, which allowed the business flexibility to adapt to a rapidly changing industry landscape.The new system was based on Salesforce.com as CRM platform using the SaaS Deliver methodology. Salesforce.com AppEx partners such as Informavores (call scripting) and iPayments (payment processing) were deployed to deliver additional solution functionality. The project was delivered on time and within budget. The functionality offered by the On Demand Salesforce.com platform combined with the flexibility of the solution has given multiple benefits to the Business, including easy creation and modification of subscriptions; the flexibility and speed to launch new products; support for running targeted marketing campaigns; an increase in productivity for contact centre agents and quality customer interactions via scripted contact centre.

Utility Firm Services Arm

The client is one of the UK’s largest operators in the installation and maintenance of domestic central heating and gas appliances employing more than 9,000 engineers. The Central Heating Installations (CHI) arm of the client was receiving an average of 500,000 sales leads per year, from marketing campaigns, referrals from engineers in the field and directly from domestic customers in their homes. However, only 100,000 – 150,000 of these opportunities were realised and successfully converted into a sale through to installation. It was also realised that a 1% increase in sales conversions rates would equate to £4.4 million in new sales. The Capgemini SaaS team deployed a customised Salesforce.com application to replace existing legacy systems and connect the new system to a host of other systems in order to increase the customer experience.

Services Provider

The client is a provider of a comprehensive range of integrated services to some of the UK’s biggest businesses, working with their customers to ensure their buildings and workspaces are smarter, greener, safer and better run. It engaged Capgemini to design, build and deploy a CRM solution based upon Salesforce.com across its Facilities Services division. Previously the business relied on out-dated manual processes and basic functionality through spreadsheets for customer, contact, and pipeline management. The situation had become a huge effort to manage with lead and opportunity management and sales planning undertaken manually by the sales teams with Excel spreadsheets used to measure pipelines. The replacement Salesforce.com solution deliversAccount, Contact and Opportunity Management functionality plus a suite of Reports & Dashboards to provide real-time Management Information (MI) across the database. The solution required considerable customisation of the standard Salesforce.com product to integrate the client’s Sales and Account Management processes and methodologies. The project was delivered on time and within budget to users across all ten Facilities Services businesses in just ten weeks. The client now has visibility of a consolidated sales pipeline across businesses within the firm’s Facilities Services division. It also now has a common sales process and can tap into unified customer information. The client also has a suitable platform to allow it to sell their ‘soft services’ in a ‘bundle’ format.