Capgemini Consulting is the Strategy and Management Consulting division of the Capgemini Group, employing 5,000 consultants worldwide. Our Lean practitioners, in the UK and across the globe, can help you assess how lean your organisation is, and the options for becoming Leaner.

This section includes:

• Benefits of being Lean
• Capgemini’s approach
• Capgemini capability
• Success stories

Benefits of being Lean

A Lean organisation is able to eliminate waste which is defined as anything that a customer will not be willing to pay for.It can optimise the flow of customer value through the workplace and improve the overall Customer Experience.It gives employees on the front line the motivation, tools and freedom to make major improvements to their daily work. Employees feel ownership and a sense of contribution. This in turn leads to higher morale, lower absenteeism and overall a more productive workforce.Managers can stop micro-measuring performance and look instead at the bigger picture. They can work to improve the end-to-end process and to address the wider organisational issues that currently prevent the teams from continuously improving.

Capgemini’s approach

Capgemini’s approach to Lean is called BeLean® . A BeLean® engagement normally consists of two phases, diagnosis and deployment. Overall it delivers:

• Sustainable results - We help organisations to achieve lasting results that can be financial, operational, or cultural - often all of these. BeLean® is always about results.
• Behavioural change - We achieve sustainability by bringing about behavioural change which ensures Lean is fully supported by the organisation’s workforce.
• A comprehensive approach - We work with clients across their processes, organisation and people to make sure all critical areas are addressed. Remember – Lean is not just about process and tools!
• A progressive roadmap - Major transformations require a clear roadmap. A progressive, multi-level approach works best, building from solid foundations to guarantee future excellence.
• A best-in-class methodology - We have a detailed and proven approach that can be shaped for any situation and deployed with confidence.

Capgemini Capabilities

Lean is a neat fit for Capgemini values: its emphasis on collaboration is a particularly strong point of commonality.Capgemini has a proven track record of thought leadership in the area of Lean, publishing papers on our concept on implementing Lean successfully, and using lean to reduce carbon footprint.Capgemini has a team of seasoned practitioners in delivering Lean programmes. These are drawn from a wide range of blue chip companies across multiple industries and geographiesCapgemini is able to partner with other specialist firms to address skills gaps should they occur, resulting in a full end-to-end solution for our clients.

Success Stories

Department for Work and Pensions

In a major public sector programme, Capgemini Consulting collaborated with a complex and sizeable government department to change behaviours with a view to achieving sustainable results. Capgemini has demonstrated success with this approach to Lean delivery. In the areas where we delivered Lean, productivity improvements were identified as in excess of 20% - conclusive evidence of BeLean’s® dramatic impact on ways of working, efficiency and customer experience. We will continue to work with the client to extend this approach across the whole department, making a difference to 100,000 staff and its customers. As one staff member commented after experiencing BeLean® , “I have much more pride in my work now. I just wish I could bottle the positive atmosphere in this office”. Read more about Capgemini’s work at DWP