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Customer Care and Intelligence (BPO)
Customer Care and Intelligence (BPO)
Rethinking customer care from the outside in
Capgemini’s Customer Care & Intelligence services include; contact centre transformation, operations business intelligence, touch point and self service optimisation, insight marketing and advance technology. Our Rightshore® solutions can employ leading technology components including “virtual switch” technology to accommodate any call agent anywhere whether in our centres or “work-at-home”.
Capgemini Customer care and intelligence ‘Improved customer call average speed-to-answer to less than 15 seconds, delivering ore than a 60% reduction in speed-to-answer support ’ (US Utilities Corp).
We can help you assess the relevance of BPO services and the potential for efficiencies and cost savings.
To find out more visit: Customer care and intelligence on our global website.
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