Capgemini offers one of the widest reaching HR services portfolios in the industry, covering skills and capabilities including talent management, employer branding, HR Process alignment, organisation design and performance management across all industry sectors.

This section includes:

• Benefits of Performance Management
• Capgemini’s approach
• Capgemini capability
• Success stories

The benefits of Performance Management

Performance management enables organisations to identify and state their organisational strategy and performance goals and translate into what it means for employees. They can then developing tools which can accurately collate organisational performance measures.

Employee satisfaction is increased by providing a high performance environment in which the role of high performing teams is understood and the performance culture if objective and transparent.

Customer satisfaction is enhanced by a culture which is flexible and can respond to new opportunities as they arise.

Capgemini’s approach

Performance management as a process is initiated by the definition of the desired performance culture. This is then translated into a process-aligned culture which includes continuous feedback, development activities and learning by performing the day to day role. Capgemini’s approach is based on organisations basing their performance management strategies around the answers to critical questions:

• Organisations need to assess their existing performance culture. What are the desired skills, values and behaviours that make it up?
• Once the performance management culture is defined, what are the processes that are needed to manage it? Are they already in place or do they need to be introduced? Are any processes that are in place working to their maximum efficiency or do they need to be overhauled?
• Do your employees understand your performance management culture? Are you able to communicate it effectively so that all parties understand their obligations and responsibilities? Does everyone understand the criteria by which performance will be measured and managed?
• Once you know how you plan to measure and manage performance, do you have the systems and processes in place to deliver on this model? Are employees able to meet the demands of the Performance Management strategy with the existing tools at their disposal or does there need to be additional investment?

Capgemini capabilities

Capgemini has wide-reaching capabilities in the HR service market. These include offerings ranging from recruitment to reporting; reward to recognition, employee data management, reconciliations and disbursements, incentives, taxation and payroll and performance management.

We can help you assess where your organisation is in terms of its Employer Branding requirements.

Success Stories

Capgemini Consulting itself is a prime example of performance management in practice, having overhauled its performance management systems. The firm created a competency grid and related all its competencies back to a common competency platform. This was used to assure cross-capabilities and to link value behaviours back to the Capgemini culture and behaviour in the wider market.