Capgemini has experience working at every level of an organisation to develop measures and a measurement system to identify where action is needed to add the greatest value.

This section includes:

• Benefits of Human Capital Measurement
• Capgemini’s approach
• Capgemini capability
• Success stories

The benefits of Human Capital Measurement

An effective Human Capital Measurement answers critical questions for organisations:

• What value do our people deliver?
• Are we getting a good return on the money we currently invest in our people?
• Where should we invest to gain the greatest further value?
• How can we turn the programme into an opportunity to improve our company’s image in the job market?
• How do we create and maintain the involvement of key stakeholders over time?

Capgemini’s approach

Capgemini’s approach to HCM enables you to identify where best to invest to resolve the people related issues within your organisation and realise the greatest Return on Investment. By developing appropriate measures that are true indicators of performance within your organisation, we will provide you with the right information for better people management decisions within your organisation.

Capgemini has identified and developed three levels of measurement – Management of Cost, Generation of Value, and Strategic Alignment. Our three stage approach will evaluate your current information gathering and measurement process for relevance to your business strategy; engage key stakeholders to develop reliable and meaningful measures; and execute the information gathering and review process at all appropriate levels within your organisation.

Our approach is flexible, and can be applied whether you are new to people measurement or are looking to refine your existing people measures

Capgemini capabilities

• Capgemini portfolio of skills enables us to help you
• Evaluate the effectiveness of existing information gathering and measurement processes
• Identify reliable and meaningful measures for your business
• Implement the necessary information gathering and review process at all levels within the organisation
• Capgemini can help you assess where your organisation is in terms of its Human Capital Measurement requirements.

Success Stories

Public Sector Client

This large and complex government department had been set a number of challenging efficiency targets, and the HR area was undergoing a large scale transformation programme. The HR Board was lacking the information they required to make timely and appropriate decisions, and was unable to benchmark the performance of HR, both across the internal businesses, and with external organisations.

The department engaged Capgemini to develop a set of core measures for assessing the performance of the HR function, and to develop an innovative tool to contain and display the measures. We reviewed the objectives of the transformation programme and utilising existing Capgemini knowledge and current best practice, we developed a model of possible best practice measures. We worked collaboratively with internal specialists and information providers to ensure that all proposed measures would be able to be implemented. In facilitated working sessions, and using the model of possible best practice measures as an input, we worked with key stakeholders to refine the proposed set of core measures, develop targets and select an HR balanced scorecard design option. We also developed a process to collate, review and take action on the information.

The HR Board now has a rigorous set of best practice measures that will enable them to make better decisions faster, and will also allow them to benchmark across their internal businesses and external organisations. HR balanced scorecard capability has been nurtured through knowledge transfer and now exists with the organisation