Capgemini has considerable experience of working collaboratively with clients to define, design and deliver cultural change programmes. In all cases, an assessment of current culture is required, as well as significant engagement with the executive team to determine the culture that the organisation aspires to achieve. An understanding of the current and ideal cultures allows for the design and delivery of appropriate change interventions to close the identified gaps.

This section includes:

• Benefits of Culture Change
• Capgemini’s approach
• Capgemini capability
• Success stories

The Benefits of Culture Change

Avoiding costly mistakes. Many businesses make expensive mistakes because they do not appropriately address challenges with organisational culture and behaviour. This is often evident in a disconnect between an organisation’s stated mission and vision and the types of behaviours that are predominant, with the style and ways of working in the organisation not delivering the desired results.

Improved morale amongst your people. Staff dissatisfaction is often driven by a lack of clarity of focus, aligned with an inconsistency of approach. This in turn has a knock on effect on the quality of customer experience. By developing a greater alignment amongst the leadership team in terms of the messages that are delivered, and the ways of working that are role modelled, a programme of cultural change enhance staff motivation, and in turn staff productivity and effectiveness.

Avoiding culture clashes. An inadequate response to the dynamic of managing and integrating diverse cultures is one of the major reasons why merger and acquisition activity tends to fail. New organisations need to put in at least as much effort into defining an appropriate new culture as they do in setting a new strategy or vision.

Capgemini’s approach

Capgemini knows that culture change is far more effective when bottom-up initiatives are aligned with top-down commitment. Our methodology is built on a 5 stage approach to Culture Change.

Diagnosis: We employ a range of quantitative and qualitative analysis methods to assess all layers of an organisation’s current culture.

Vision Development: We work with senior managers and all key stakeholders to develop a vision of the future culture and how it translates into expectations for day-to-day operation and interaction amongst staff and customers.

Gap Analysis: Working with our clients, we analyse the differences between the current culture and the desired culture and identify potential barriers to the transition.

The Culture Change: In collaboration with our clients, we develop a detailed transition plan to bring about culture change and then deliver on this plan through key tools and interventions, such as coaching leadership to champion and role model the changes required.

Evaluate and Reinforce: Working with our clients, we evaluate the effectiveness of the culture change and transfer our skills to allow changes to be reinforced.

Capgemini capabilities

Our unique approach, is customised to every client, recognising their different needs and rooted around the client’s specific behaviours ways of operating.. Every engagement to alter an organisation’s culture can be linked to a measurable benefits package.

Innovative techniques based around the four key levers of organisational culture: the symbols that trigger a sense of belonging or purpose; the behaviours that people exhibit; the rewards and benefits for employees; and the business context in which employees perform their roles.

Capgemini has a range of Collaborative tools, including its Culture Alignment Framework which provides qualitative data to create a picture of the current and ideal culture of an organisation.

We have decades of Culture Change expertise based on our experience of working collaboratively with clients to define, design and deliver programmes to achieve a process of cultural change.

We can help you assess where your organisation is in terms of its Culture Change requirements.

Success Stories

Global Manufacturer, Consumer Goods

We worked closely with the executive team and HR director to analyse the current culture within this 100 strong, international business unit. Through, a survey, focus interviews, focus groups and workshops, we identified strengths and opportunities to change the culture to support the business strategy more effectively and improve operational performance. We then created a roadmap and management accountability and for moving the culture in the right direction.

Financial Services Payments Organisation

We have worked closely with a leading financial services payments organisation to base-line their current and ideal cultures, as well as on designing a transformation map to set out their journey from the as-is to the to-be.

Health Regulation Organisation

We are working with a new organisation in the health regulation sector on how best to harness the very best ways of behaving and operating from the existing organisations into the new commission.