Capgemini is a market leader in developing and implementing Shared Services. We have extensive experience of Shared Services with clients in both the private and the public sector – nationally, regionally and globally.

This experience enables us to help you assess what stage your organisation is at on the Shared Service journey. To arrange a consultation with our experts, contact: Melanie Knight, the UK Head of Shared Services.

This section includes:

• Benefits of Shared Services
• Capgemini’s approach
• Capgemini capability

The benefits of Shared Services

The key benefits of Shared Services include:

• Improved service quality and effectiveness with defined service level agreements
• Increased efficiency in transactional processing
• Flexible use of resources for maximum benefit
• Cost reduction
• Improved transparency when operations are based around a common system and built on a common platform
• Customer Focus – Shared Services allows organisations to focus more closely on their customers, both internal and external
• Faster decision making due to better aligned reporting

Capgemini’s approach

Capgemini has a global reach that has years of experience in deploying shared services implementations. This global capability is deployed through our local networks to ensure national and regional considerations and challenges are met.

Capgemini’s tried and tested collaborative business approach means that we work with the client to develop the most appropriate shared services solution.

Our approach is unique in that it incorporates both our experience as consultants as well as global outsourced service providers – this experience is focused on finding and executing the right solution for you.

Capgemini capabilities

Capgemini has extensive experience with private and public sector clients with more than 250 people working in the Shared Services arena.

Our practitioners have functional knowledge as well as consulting experience. Our experts have real world experience of shared services in practice – from an operational as well as consulting perspective.

Capgemini’s wide range of skilled experts means that we can step in at any part of the shared services life cycle, to testing the business case and the stakeholder alignment, to building the centre and the technology people to support operations through to optimising the Centre and meeting emerging global and local challenges to continue to drive the benefits from Shared Services investment. Our award winning outsourcing capabilities mean that we can support challenges in optimising global sourcing challenges as well as building internal capability for your organisation.