Capgemini has proven experience of assessing Business Performance Management for clients across multiple business sectors.

This section includes:

• Benefits of BPM
• Capgemini’s approach
• Capgemini capability
• Success stories

The benefits of BPM

• Understanding what makes money, and what loses money
• Creating a “line of sight” from operational activities to corporate goals
• Setting the right targets
• Aligning the organisation and individuals to profitable activities
• Management intervening at the right points
• Making the right trade-offs between competing investments and short-term vs long-term

Capgemini’s approach

Capgemini’s approach is based on identifying where to ‘raise the bar’ first, and gaining agreement on the business value of doing so. Stages include:

• External alignment so that global business performance targets are linked to external targets.
• Business alignment so that business unit performance targets, remuneration and behaviours are aligned with group strategy and performance targets.
• Ensuring the right metrics are in place so that the reported measures align with appropriate drivers.
• Ensuring the presentation of information is clear, engaging and makes obvious what action needs to be taken today.
• Reviewing technology and processes so that access to information is easy and arrives to the correct timescales.
• Identifying constraints so as to highlight bottlenecks and overcome problems before they manifest themselves.
• Taking action so that there is a clear focus on key issues, assets and markets.

Capgemini capability

• Capgemini is able to offer both a business and a technology perspective and capabilities.
• Our dedicated financial transformation team has a powerful mix of line management roles and professional services experience.
• We have a dedicated team of sophisticated modellers who can bring depth of analysis to scenarios and business modelling
• With Business Intelligence underpinning BPM, we have established technology relationships with leading BI technology vendors such as SAP, Microsoft, Oracle and IBM.
• Capgemini’s Talent Management practice ensures that clients are able to source the correct skills base which is trained, tested and motivated.

We can help you assess where your organisation is in terms of its BPM effectivness.

Success stories

Leading UK Retailer

The client had a tradition of using UK suppliers, but now sources almost 50% of its product overseas. This meant that the supply chain, centred around shipments from UK supplier warehouses, has become slow and unresponsive so the client planned to hold goods at international centres and supply them to the UK via a “three day air bridge”. Capgemini designed and built a computer-based cost/benefit model which considered a range of cost/benefit areas such as warehouse, transport and cost of stock reductions. Each individual cost/benefit area was considered jointly with the client to determine the main assumptions and drivers. The model then brought together all of these to form a comprehensive business case with different scenarios to manage uncertainty so that everyone could see the major benefit areas, costs and risks. The end result was all of the costs and benefits brought into one place, a clear focus on the biggest money issues and the formation of a common view between the the client and its suppliers.