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Executives are positive on coping with crisis: survey
Retail banks are better prepared for a financial crisis now than in 2008, a poll by Capgemini poll has found.
04 May 2012 | Capgemini in the News »
Banks need to focus more on customer satisfaction
The ninth annual World Retail Banking Report, produced by Capgemini and Efma, said banks must drop a “do everything” approach and focus on their core proposition to enhance customer relationships.
03 May 2012 | Capgemini in the News »
Banks, bad attitudes and bad behaviour
Criticism of banks by the outgoing chief executive of the FSA coincided with Capgemini’s report on global banking.
03 May 2012 | Capgemini in the News »
Mobile banking key for customer loyalty
More than 60 per cent of customers will use mobile banking by 2015 as business models adapt to changing consumers, Capgemini has claimed.
03 May 2012 | Capgemini in the News »
Capgemini and RBC Wealth Management to partner on leading annual World Wealth reports
Partnership reinforces commitment to deliver unparalleled insight into behaviours of High Net Worth Individuals and global state of wealth
02 May 2012 | Press Releases »
Banks improving customer experience but channel management needs work
According to the ninth annual Capgemini and Efma World Retail Banking Report 2012, which surveyed over 18,000 bank customers across 35 countries, 9% claimed they are likely to leave their banks in the next six months, whilst 40% are unsure they’ll stay long-term.
30 April 2012 | Capgemini in the News »
The customer experience index
Capgemini and Efma's ninth annual World Retail Banking Report shows long term relationship between banks and their customers at a crossroads.
30 April 2012 | Capgemini in the News »
Branch and Web still best for bank customer experience but mobile catching up
Branches and the Internet still provide customers with a more positive banking experience than mobile phones but the nascent channel is catching up fast, according to a global survey from Capgemini and Efma.
26 April 2012 | Capgemini in the News »
World Retail Banking Report 2012 finds customer experiences must improve, forcing banks to re-evaluate their business models
Global survey shows long term relationship between banks and their customers at a crossroads
26 April 2012 | Press Releases »
