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Customer Care and Intelligence (BPO)
Customer Care and Intelligence (BPO)
Customer Care and Intelligence
Capgemini’s Customer Care & Intelligence services include; contact centre transformation, operations business intelligence, touch point and self service optimisation, insight marketing and advance technology. Our Rightshore® solutions can employ leading technology components including “virtual switch” technology to accommodate any call agent anywhere whether in our centres or “work-at-home”.
Other Solutions
- Accelerated Analysis and Design
- Business Transformation®
- Finance and Accounting (BPO)
- Growth and Innovation
- Knowledge Process Outsourcing (BPO)
- Lean Transformation
- Management Assurance Services (BPO)
- Multi-process/Multi Tower (BPO)
- Organisational Design and Effectiveness
- Post-merger Integration
- Process Redesign
- Procurement (BPO)
- Shared Services
- Strategic and Business Planning
- Strategic Cost Reduction
- Sustainable Business Change
- Transformation Programme Design and Governance
- Success Stories
We can help you assess the relevance of BPO services and the potential for efficiencies and cost savings.
Contact our Expert
Tony Kelly
Global Product Marketing
TEL: 0870 904 3776
