Customer Care and Intelligence (BPO)

Customer Care and Intelligence (BPO)

Customer Care and Intelligence

Capgemini’s Customer Care & Intelligence services include; contact centre transformation, operations business intelligence, touch point and self service optimisation, insight marketing and advance technology. Our Rightshore® solutions can employ leading technology components including “virtual switch” technology to accommodate any call agent anywhere whether in our centres or “work-at-home”.

Other Solutions

We can help you assess the relevance of BPO services and the potential for efficiencies and cost savings.

Contact our Expert

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Tony Kelly
Global Product Marketing
TEL: 0870 904 3776

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