Our services enable clients to use optimised and highly secure data centres that underpin their business functions and applications. Through robust integrated operations built on IT Infrastructure Library (ITIL) standards, proven technology solutions such as utility infrastructure and specialist technical expertise, we are successfully helping our clients improve their use of their underlying core infrastructure.

We deliver a leading approach to desktop management and end user services that offers the benefits of standardisation without losing the particular benefits of customisation. Our Workplace Services portfolio provides the integration, implementation and management of a sophisticated array of technologies, services and processes that, when harnessed as an end-to-end service by our clients, boosts agility, enhances the end user experience and mitigates environmental impact – all while addressing the overarching imperative to reduce cost by around 30%.

Capgemini has transitioned many thousands of desktop positions in the last 2 years in Western Europe, and has over 1 million supported desktop users worldwide.

Our capability and strategy in infrastructure management services is well respected. Gartner positioned Capgemini in the Leaders quadrant of their “Magic Quadrant for Help Desk Outsourcing, Western Europe”1 2. Capgemini was also listed as having “strong strategy” in Ovum’s 2008 Infrastructure Outsourcing Navigator Grid for Europe report3.

We can help you assess where your organisation is in terms of its infrastructure requirements. To arrange a discussion with our experts, contact:

The benefits of Infrastructure Outsourcing

Infrastructure outsourcing enables organisations to:

• Free up time and resources to work on their core strategies, explore new revenue streams, accelerate projects and provide confidence that business objectives are underpinned by a stable and secure infrastructure.
• Increase the ability to deliver new products and services to customers by working with providers to provide flexible infrastructure solutions.
• Ensure that there is a roadmap evolving to ensure that the data centre is run with the most appropriate and most up-to-date technologies and platforms.
• Bridge the gap between IT and end users, ensuring a unified strategic approach provide economies of scale, reducing TCO and saving budget.
• Ensure higher end-user availability, increasing individual and corporate performance.

Capgemini’s approach

Through robust integrated operations built on IT Infrastructure Library (ITIL) standards, underpinned with industry leading infrastructure strategy and design expertise, Capgemini provides quality infrastructure management through five major business services:

• Workplace Services - Through a unique end user family assessment, our workplace services present a ‘made-to-measure’ delivery model that provides exactly the right platforms and service levels for each type of role, boosting user satisfaction and productivity and offer cost and carbon advantages to the business.
• Infrastructure Management – comprising:
  • Integrated Operations including hosting, fully managed services and advanced business-alignment management
  • Utility Infrastructure covering pay-per-use services for servers, storage and backup
  • Remote Infrastructure Management of information and server lifecycles, including automated data migration, provisioning and patching, and
  • Infrastructure strategy and design using Capgemini’s extensive technology consulting and technical architect capabilities, married with our unparalleled reputation for managing successful transitions through a deep understanding of infrastructures.
• Messaging & Collaboration - providing deployment of a unified messaging suite with SharePoint services supporting mobile access. There are optional services for desktop storage and data recovery from portable storage devices.
• Security - offering a standard operating environment and the provisioning of best-on-class tools to ensure no weaknesses and a secure environment. Security components include anti-virus software, access control, malware, SSO, VPN, IAM and MS Forefront for Client, Server and Edge security.
• Communications and Networking – our network provision and management suite of services includes VOIP, WAN, LAN, and VPN as well as standard telephony. Security of networks is paramount and our services provide specialist intrusion detection and prevention, firewalls and switching, and individual LAN port control.

Capgemini’s Rightshore® Delivery model means our clients can be assured that services are provided from a centre that optimises quality and performance, and conforms to recognised industry standards such as ITIL. Our strong collaborative business culture also ensures we work with our clients in a genuine partnership model.

Capgemini’s strong alliances with major infrastructure vendors means that we can work with our clients to seamlessly manage the ecosystem of suppliers that make up a typical multi-sourcing contract. Through this we can actively support our clients in their commitment to adopt different sustainability policies, such as ‘Green’ technology.

Success Stories

Desktop transformation

A major top-performing water company has made its biggest ever investment in new IT with the award of a £29 million 7 year contract to Capgemini UK. From October 2006 Capgemini became the water company’s business and technology partner to transform performance across key areas of business including infrastructure and asset management. The utility sees the business and IT transformation as key to delivering value and holding down prices for its consumers, effecting further improvements in customer service, meeting regulatory Ofwat requirements, reducing overall costs, improving its ability to manage assets efficiently, and planning future investments in its infrastructure.

Capgemini has supported the existing IT systems on an outsourcing basis while developing and installing a new generation of IT systems. It refreshed all 2,000+ desktop PCs used by the water company’s own staff and its service partners, as well as provides help-desk and problem management services from Capgemini’s support centre.

Infrastructure Scalability

For a UK electricity organisation, Capgemini developed and runs a solution to process consumption data provided by electricity suppliers and allocate correct volumes of electricity taken from the transmission system. The solution was scaled from the previous 50,000 end-users to accommodate 20 million customers. The combination of high-quality, timely and adaptable services with a progressive reduction of costs made for a compelling proposition. Within this Capgemini provides a fully tested disaster recovery solution as well as additional benefits including planned improvement, a more comprehensive contract management regime, and further development of services like an extension of the services to Scotland. The new contract absorbed costs of extending services to Scotland.

Robust Infrastructure

For a UK mining organisation, Capgemini successfully competed as partner to help design, build and run a new system to support Mining Reports, now and well into the future. Capgemini delivers services for Infrastructure Management (IM) on the entire infrastructure supporting the client. Leveraging a centre-based, remote delivery approach, services for IM commenced from Capgemini’s Centre of Excellence in Rotherham. Whilst the risk of systems failure has been greatly reduced by Capgemini’s failsafe procedures, the new system has handled a 90% expansion in volumes with less than pro-rata staff increases.