Pega has built its reputation around software that empowers business users by giving them control over their processes and allowing them to adapt easily to change. It has recently been recognised by both Forrester (2011) and Gartner (2010) as the industry leader in BPM software. The company’s 27- year history of innovation and growth has propelled it to its place as one of the fastest growing IT companies in the world.

Our alliance cements both our companies’ ambition to be at the forefront of the BPM field. Our strong synergy allows us to combine Pega’s cutting-edge software solutions with Capgemini’s consultancy, implementation and support expertise.

Joint Capgemini and Pega solutions

Social Insight Into Action: from social media interactions to positive process change

This offering enables organisations to monitor their interactions on the social web so that they can take action. “Action” is defined here as a formal investigation of an opportunity or threat which drives a change in business processes across existing systems. These actions result in tangible business benefits and process improvements.

The offering filters social content into different layers, each linked to a response. The layers provide a clear picture of what is being said, by whom and in which channels. In addition, each piece of content is categorised as an opportunity or a threat, and weighted by impact and reach.

Using the Social Insight into Action model, process changes can be made on a continuous basis, ensuring that threats are caught and resolved quickly, and opportunities discovered and exploited to their full potential.

Case Management: a unified model of work that improves business performance

A “case” encompasses all tasks, all associated content, and any other items needed to reach a specific goal or objective. Currently, most organisations rely on people to pull all the pieces of a case together, resulting in things falling through the cracks, missed goals and results achieved with inefficiencies in effort and cost.

Case Management provides a unified model of cases, using processes and policies, which in turn use services to connect to existing applications. Pega Dynamic Case Management supports all the work needed to handle a case, regardless of type or who is performing it.

Instead of treating pieces of work as individual entities, Case Management with Pega makes it possible to manage all of the work for a case as one cohesive whole. This approach to case management is dynamic, responsive and proactive, and provides a better experience for the customer.

Controlled Migration: making ageing IT systems more agile and user-friendly

Modern enterprises are multi-product customer-centric organisations that require knowledge workers to execute multiple customer related tasks at the same time. The challenges of doing so with ageing IT infrastructure can be huge.

Controlled Migration uses BPM solutions to "wrap" ageing, inflexible IT assets. The processes within these assets are exposed via a more flexible and agile process layer. They can then be adapted to the changing needs of the business without having to "rip and replace" core systems. There is no disruption to business as usual.

Pega’s PRPC is a BPM solution that allows the application to present the right data to the right person at the right time. The system guides the user through the process, as opposed to the user having to find the data in different systems. New processes, new products and even new applications can be added quickly.

BizLender 360: straight-through processing for loan origination

Business lending remains inefficient as lenders continue to use multiple and disparate applications and data sources, resulting in increased loan processing cycles, cumbersome expection management and poor compliance reporting and pipeline management.

To capture today's demand, business lenders need the critical process of loan originiation to run at maximum speed and efficiency while meeting increased regulatory pressures. Using our unique accelerator prototype, Capgemini and Pega can help you build a production-ready pilot within 150 days, with minimal disruption to your business.

Related contents:

• Pega Corporate overview fact sheet

• Pega Partner Portal

Capgemini executive testimonial videos of Pega

• Patrick James
• Bob Scott