Proven CRM Credentials

Capgemini has a strong CRM practice based on a history of global leadership and success. We combine Siebel CRM vertical software with our industry and vertical expertise to develop solutions across industries. To do so, we use an established methodology with key Siebel CRM assets and accelerators.

Our achievements and experience include:

• Listing by Gartner as one of the top global CRM Systems integrators
• Ability to take clients from strategy to transformation to outsourcing
• Over 1,000 completed CRM projects and 350+ Oracle Siebel implementations globally
• Unmatched Siebel CRM implementation assets (accelerators, best practices, global solution centers)
• Solid experience in global, multi-site, complex Siebel CRM implementations
• A consistent winner of GoldStar Customer Satisfaction Awards

The Best Processes, the Right Systems

We assist you with Siebel CRM solutions, from strategy through support and maintenance. Our solutions encompass:

• Strategy and customer experience: assesses current status and defines a roadmap to differentiate you from competitors
• On-demand CRM (SaaS) and on-premise marketing, sales and service (MSS): provides quality, speed and value via our Rightshore® Distributed Delivery Framework
• Value-added upgrades: positions you to extend Siebel CRM and maximise current MSS investments
• Customer data integration: provides a single, accurate and complete view of your customers across multiple sources of customer data, databases and business lines
• OBIEE (Siebel Analytics): unlocks the full potential of your CRM investments by providing access to data and data-analysis tools
• Siebel application management: enables you to focus on developing your business, while we take responsibility for application management, often yielding savings of 20% to 50%