Organisations that invest in a robust IT infrastructure become more efficient in their core business of transport. Costs are reduced and business processes are streamlined. The supply chain operating model can be transformed, with corresponding improvements in the value chain. At the same time, these organisations can make sure they get the best from their people.

New technology can extend the value of legacy systems, as well as supporting the move into new markets or opportunities.

Capgemini’s approach

Capgemini can draw on a 120-strong network of experts with direct experience of the transport industry and its particular problems and opportunities. They also have an intimate understanding of the pressures of managing and running transport-related projects. Their real-world experience and in-depth sector knowledge allows them to devise a strategy for your specific organisation that meets your current needs and will adapt to your future ones.

From this Europe-wide network of experts, we can put together a team with the right mix of skills to tackle your particular issues and come up with a tailored solution.

Capgemini’s capabilities

With 120 transport-specific experts across our European network, Capgemini is able to tap into a skills base with capabilities in the following areas:

Operational skills including:

• Web services

• Retail and customer services

• Supply chain

• Operational excellence

• Cloud computing

• Asset/company merger and acquisition

• Financial performance improvement

• Technology enablers

• IT business services

• Back office skills including:

• ERP optimisation

• Enterprise architecture

• Technology

• Consulting

• Technology investment

Sector specific skills including:

• Passenger revenue generation and collection

• Smart card ticketing

• Transport modelling

Success stories

thetrainline

UK-based online ticket retailer thetrainline needed to refresh its IT infrastructure, which relied on older technology and lacked the ability to meet long-term business needs. Capgemini developed a strategy to migrate the existing system to a newer platform based on the Microsoft .NET Framework. In the process, thetrainline was able to reduce its server count from 180 to around 100, lowering system operation and maintenance costs. This new strategy provided a services architecture that enabled the core sub-systems within the solution to be changed without affecting the other sub-systems, or the external appearance of the website. Read more about thetrainline success story.

ATOC reservation system

The Association of Train Operating Companies (ATOC) in the UK needed a new National Reservations Service (NRS) to deliver enhanced levels of service to customers and operational benefits to Britain’s 26 train operating companies. Customers needed a more flexible system to cope with multi-journey reservations, while the train companies themselves needed better real-time data on bookings and carriage occupancy. Capgemini worked with ATOC to develop and deploy a state-of- the-art reservation system based on service oriented architecture (SOA) that would allow non-proprietary access to the service and its data. This system was successfully deployed in association with a complex network of stakeholders that included the 26 train operators, travel agents, five retail firms and nine other IT suppliers. Read the ATOC reservation system success story.