If you are currently grappling with any of these problems, Capgemini’s BeLean® can make your business lighter and more efficient within two years, with “quick wins” appearing much sooner.  View our short prezi to find out more.

This section contains:

• Benefits of BeLean® for telcos
• Capgemini’s approach
• Capgemini’s capabilities
• Success stories

Benefits of BeLean® for telcos

BeLean^® is a behavioural approach to Lean that strips out unnecessary activities, reducing costs and increasing productivity.  As a result you get greater clarity, a happier workplace and a business that is differentiated from your competitors in everything you do. And because we collaborate with your own people to do all this, you acquire the capabilities to ensure the changes stick and to keep on improving.

Issues that BeLean^® can help you with include:

• Inefficient operations and suboptimal, wasteful processes

• NPD that lags behind technological change

• The need to keep driving down prices in response to intense competition

• Variable and volatile demand

Capgemini’s approach

BeLean® is designed to give you a complete picture of how your business needs to change in terms of people, process and organisation, and then help you make the changes in a way that will be permanent.

Our method of working is based on about 350 telco-relevant cost-reduction hypotheses. With them, we can quickly identify opportunities for improvement in all major areas of your business.

Four aspects of BeLean® put it ahead of other Lean approaches available to telcos:

1 Behaviour: we tackle lean holistically, focusing on people and organisation as well as processes. Deployment happens level by level, according to a coherent roadmap.

2 Balance of risk and reward: we make a proportion of our fees – sometimes as much as 2/3 – conditional on the success of your project.

3 Blend: we apply stable principles, tailored to fit your telco’s specific needs.

4 Brilliance: we collaborate with your people as we implement our highly innovative Lean approach, so that you acquire sustainable Lean capability.

Capgemini’s capabilities

Capgemini has experience of implementing Lean with leading public and private sector service organisations.  Our global BeLean® network is led by a UK Centre of Excellence, and our dedicated Lean practitioners have consulting and industry experience across both public and private sectors.

We combine this Lean expertise with in-depth telco sector knowledge, so we are well-positioned to tailor Lean to your industry and company.

Success stories

UK mobile operator

BeLean® is delivering collaboration, genuine benefits and sustainable change for a leading UK mobile operator. As part of a new culture of continuous – successful – improvement, the company has permanently improved the experience of their customers, with £15m benefits over 3 years been identified, and a 15-20% reduction in repeat calls.