As one of the few UK businesses spanning consulting, technology and outsourcing services, Capgemini has a long-standing track record of successful delivery with the DWP. We have provided comprehensive support to many of the Department’s major implementation programmes over the past decade and continue to provide independent, informed and innovative support to enable it to continue to improve the value for money and quality of its services to the public.

This section includes:

• Benefits of Transformation
• Capgemini’s approach
• Capgemini capability
• Success stories

The benefits of transformation

Working with Capgemini has enabled the DWP to drive efficiencies across its operations and has supported the successful delivery of a number of major transformation programmes. It has also benefited from Capgemini’s strong focus on building internal capability, with knowledge transfer ensuring self sufficiency during and post change programmes.

Our experience and expertise as one of the UK’s largest systems integrators has equipped us to provide authoritative advice and delivery services to the Department’s IS/IT programmes.

Capgemini’s approach and capabilities

Capgemini takes a collaborative approach to working with the DWP. We customise and tailor our solutions based on our deep knowledge of the DWP and the challenges it faces.

Our approach offers multidisciplinary support across all Capgemini’s skills base and we draw on our capabilities in multiple areas including:

• Transformation strategy to enable organisational, cultural and process change
• Programme delivery to provide support for major implementation projects.
• Technology strategy to support IT programmes
• Outsourcing skills to develop, deliver and maintain applications for infrastructure management.

Success Stories at DWP

Successful LEAN transformation

Capgemini is supporting DWP’s programme of continual improvement, providing input and assurance to the design, delivery and governance of the biggest Lean Transformation project in the UK. This is enabling departmental staff to achieve major process efficiencies and DWP is on track to meet or exceed its ambitious transformation targets.

Driving performance

DWP established itself at the vanguard of the Government’s new performance management regime, which put in place Departmental Strategic Objectives (DSOs) across Whitehall. Working with Capgemini enabled the Department to develop performance management framework which mapped inputs through to the activities carried out and products delivered to achieve its outputs and outcomes. As well as being one of the first departments to incorporate DSOs into the planning process, this has also identified ways in which resources can be deployed far more effectively.

Capability Development

Capgemini supported DWP’s response to a government-wide initiative for all departments to review their capability to underpin improvements in effectiveness. We were asked by top management to work with the Department in preparing for its review, carrying out extensive fact-fining and analysis across the organisation, leading onto a detailed gap analysis and the development of a robust action plan. This underpinned DWP’s strong performance in the subsequent Capability Review undertaken by the Cabinet Office and laid the foundation for a Department-wide improvement plan.

On-schedule launch of new service

DWP successfully launched the new Employment and Support Allowance (ESA) at the end of October 2008 following an intensive development programme carried out with business and technology advisory support from Capgemini. The ESA programme was one of the biggest and most complex challenges undertaken by the DWP and set a new standard for public sector transformation. Read the DWP press release.