Capgemini boasts a strong multi-national postal practice with a highly-experienced team of supply chain and logistics experts.

This section contains

• The benefits of distribution
• Capgemini’s approach
• Capgemini’s capabilities
• Success stories

The benefits of distribution

Improving distribution processes and practices brings multiple benefits:

• Operationally, distribution organisations become more efficient at what they do.
• Costs are reduced, while business processes are streamlined.
• Supply chain optimisation can be used to drive more from value chain networks.
• Operating models are transformed to enable more efficient and prompter delivery to customers, increasing customer satisfaction.

Capgemini’s approach

Capgemini combines a deep knowledge of the distribution industry with expertise in architecture, technology and processes drawn from other business sectors.

We are used to dealing with mature industries that are traditionally cautious in accepting change, and that need to safeguard their delivery integrity and customer satisfaction levels.

Capgemini’s depth in technology expertise, combined with our broad supply chain consulting capability, can help link operational technology, such as sorting machines, through to back office technology and business information.

Capgemini capabilties

Capgemini can draw on the skills and expertise of a Europe-wide network of over 200 distribution specialists.

We have a strong track record of successfully working with leading European postal organisations, including Deutsche Post, Swiss Post, TNT and La Poste.

Our specific technology and operational skills include capabilities in the following areas:

• Web services

• Retail and customer services

• Mail and parcel tracking

• Supply chain

• Operational excellence

• Cloud computing

• Asset/company merger and acquisition

• Financial performance improvement

• Technology enablers

• IT business services

• ERP optimisation

• Enterprise architecture

• Technology consulting

Success Stories

DHL Sweden

DHL needed to organise its administration to create a better, more transparent overview of administrative costs and case-handling. Capgemini built and enhanced a data warehouse and business intelligence (BI) reporting application to monitor DHL’s Nordic activities. Capgemini has also deployed application management services to operate and administer the resultant system. DHL now has a data warehouse that provides major benefits in its daily operational activities. Benefits of the BI solution include a drastic drop in IT costs and significantly better information to support critical decisions.

Deutsche Poste

Deutsche Post AG, part of the world’s largest postal and logistics group, manages mail services in Germany. The company hired Capgemini to retire existing HR systems and replace them with a modern ERP-based platform that leveraged SAP standards and had SAP HR at its heart. The result is the largest HR system in the world. On-time delivery ensured that Deutsche Post AG realised benefits at the earliest opportunity, with significant annual cost savings identified since going live.