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Conference: The Call Centre Executive Forum

Presenter: Michael Anderson, Marketing, Sales & Service Transformation

Event Date: 7-10 May 2008

Location: Oriana, Southampton

Web: http://www.cce-forum.co.uk/conference.html

Michael Anderson, Marketing, Sales & Service Transformation, Capgemini will be running a workshop entitled "Strategies for emotionally engaging with your customers".

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Conference: OutsourceWorld London 2008

Presenter: Pam Maynard, Vice President, Technology Consulting

Event Date: 16-17 April 2008

Location: ExCel London

Web: www.outsource-world.com/london/default.aspx

Pam Maynard, Vice President, Technology Consulting will be speaking at the OutsourceWorld 2008 exhibition how to maximise the effectiveness of your strategic sourcing.

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Conference: IDMF Conference

Presenter: Gaye Andrews, Head of Customer Experience, Capgemini Consulting, UK

Event Date: 30 April 2008

Location: The CRM Theatre, Earls Court London

Web: http://www.idmf.co.uk

Gaye Andrews, Head of Customer Experience, Capgemini will be sharing her expertise on how to prioritise marketing activity during an economic downturn.

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Briefing: Infrastructure Virtualisation

Presenter: Karl Deacon, Chief Technology Officer, Capgemini Outsourcing Services, UK

Event Date: 16 April 2008

Location: Royal College of Physicians, London

Web: http://www.butlergroup.com/briefingintroduction.as...

Karl Deacon, Chief Technology Officer, Capgemini Outsourcing Services UK will be speaking at a Butler Group briefing on 'Infrastructure Virtualisation'.

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Conference: London Connects 2008

Presenter: Calum Macleod, Director London Local Public Services, Capgemini

Event Date: 8 July 2008

Location: QE11 Conference Centre, London

Web: society.guardian.co.uk/londonconnects08

Calum Macleod, Director, London Local Public Services, Capgemini will be debating with leading chief executives from local London councils on how to push the shared services debate forward.

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