Making it happen
Shared services can only happen because of technology. Capgemini chief technology officer Carl Bate said the fundamental difference between traditional IT and the new web-based world is that previously an application was designed to be used by specified people for a specific purpose. But using a web browser, anyone can connect to any service, but the big challenge this creates is one of managing complexity.
8 September 2006
Publication
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This article appears in a special FT supplement Understanding Shared Services - click here for the Understanding Shared Services microsite.
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