KPO: The way to go?
According to Ravi Shanker, Vice President, BI and Analytics, Capgemini, “KPO is the next step in the evolution of BPO”.
9 February 2010
Publication
Knowledge process outsourcing (KPO) has reached something of a revered status over the past year or two, hailed
as the exciting progression of BPO into more specialist arenas. However, perhaps the sector isn’t quite as advanced
as the hype would have us believe. At the NOA’s 2009 sourcing summit for example,
a speaker asked the audience how many delegates could call their relationships
KPO – and out of a room of 300, only two put up their hands. This doesn’t bode
well for the sourcing industry’s new hope.
“KPO is the next step in the evolution of BPO, and the natural progression of
the value chain,” explains Ravi Shanker, VP BI and Analytics at Capgemini. “It is the outsourcing of higher levels of judgment, deeper domain knowledge,
and more complex decision making, which means that it can be applied to core tasks
that directly impact clients.”
To read the full article on sourcingfocus.com, click here: KPO: The way to go?
Related links
- Services We Provide: Knowledge Process Outsourcing
- Follow CapgeminiUKPR at Twitter.com
