Bringing Companies and Consumers Closer Together for Competitive Advantage
The IMCR brochure features industry comments, a case study and information about Capgemini’s apporach to your IMCR strategy.
How shopper needs and behaviour will impact tomorrow’s value chain. Explore the Future Consumer study
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We have deep industry knowledge and proven experience in the retail market with many industry-specific solutions for the retail industry including:
Many retailers today are struggling to increase top-line sales, maintain customer loyalty, and meet profit targets, while the market continues to be over-stored with consumers feeling the economic pinch. In addition, the blurring of distinctions between retail segments has distorted market patterns and hindered some retailers’ ability to effectively forecast and manage inventory and sales.
These challenges exist in a retail environment characterised by an increased focus on internationalisation, channel standardisation, food safety, and collaborative business processes.
Through our account-centric approach and strong industry knowledge, Capgemini is helping retailers address these critical business issues with in-store, multi channel, back office, and supply chain solutions. Our global technology skills, capacity to deliver results quickly, collaborative approach, and ability to design business strategies — from concept development to implementation to ongoing assistance — are assets that can help our retail clients achieve success in a volatile environment.
With hundreds of professionals dedicated to the retail and consumer products industry, Capgemini works with clients around the globe. Since 2003, Capgemini has served 20 of the world’s top 30 retailers. We generate value for clients such as Carrefour, Royal Ahold, Delhaize/Food Lion, Neiman Marcus, Vodafone Retail, Matalan, IKEA, Game, Kingfisher, Somerfield and Tesco amongst many others.
Our global retail practice is helping numerous businesses gain the benefits of new enabling technologies such as Radio (RFID), Global Data Synchronisation (GDS) and Mobility. In addition, Capgemini has worked with retail clients on best-practice store, web and warehouse implementations with real-world results, including improved labour productivity, shrink reduction, and sales and inventory improvement.
