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EU eGov 2009

Capgemini’s latest Benchmark Measurement on EU eGovernment reveals increase in the availability and sophistication of online services across Europe, however take-up still lagging behind.


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  • Published on:
    19 November 2009 11:43 AM


Capgemini along with the research institute Rand Europe, the analyst group IDC and the Danish Technological Institute (DTI) released the 8th Benchmark Measurement of European eGovernment services.  

The 2009 report opens a new chapter in EU eGovernment benchmarking. The report captures the results of the 8th measurement of eServices across Europe.

It establishes the foundations for the progressive and planned modernisation of pan-EU eGovernment comparison.

This benchmark has proven to be a policy-informing tool at both a European and Member State level since its inception in 2001. With the end of the Lisbon i2010 policy timeframe, we now need new eGovernment
policies to suit the next planning horizon.

Technology is changing our lives in many ways, and changing the way that public services are governed and delivered.

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