Croydon Council
Ground-breaking transformation helps Croydon Council keep customers first
- Industry
- Government and Public Sector
- Region
- UK
- Solution
- IT Advisory Services
- IT Outsourcing
- Transformation Leadership
Download as PDFLondon Borough of Croydon, one of the largest local authorities in the United Kingdom, needed to meet its e-Government targets and significantly improve its customer services.
In order to achieve these goals, Croydon Council planned a major transformation across their business that would move resources from the back-office to the frontline, and deliver excellent service for superior value for money.
This transformation would be supported by a major investment in technology, creating
a leading edge CRM-enabled front office, and refreshing the entire IT infrastructure
of the organisation.
Croydon needed a partner to help them deliver this strategy. They chose Capgemini
because of their ability to deliver results across the full spectrum of what Croydon
was aiming to achieve - from business consulting through to the technology build,
to outsourcing.
“We are delivering an increasingly flexible, responsive and integrated service to Croydon’s citizens. Working with Capgemini is giving us the major step-change in our IT and business that we need to make this happen.”
Geoff Wellard, Head of Customer Services and ICT, Croydon Council
With the introduction of the new IT infrastructure, Croydon citizens and staff are already benefiting from streamlined processes, high user-acceptance, and improved communications with customers.
“The outstanding working partnership between Croydon and Capgemini has been the
magic ingredient that has allowed so
much to be achieved.”
