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Capgemini in the public sector: Making delivery happen

Service Transformation

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Capgemini works with Sir David Varney, the Department of Work and Pensions, IDeA and Tameside Metropolitan Borough Council to advance UK Service Transformation

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The UK public sector is under relentless pressure to deliver efficient and transparent citizen services whilst driving down costs and transforming ways of working. Capgemini works at national, regional and local level helping public sector clients address these challenges as they turn policy into reality.

Capgemini has over 40 years’ experience of delivering effective, results-driven services to government and the public sector. We understand and help our clients rise to the challenge of improving management performance and operational efficiency in the face of unique pressures including cuts in public spending, the ongoing drive towards e-government, an escalating benefits bill and the need for greater collaboration between agencies.

Capgemini’s approach

Our innovative technology solutions and renowned collaborative approach to working with clients are delivering results at every level of government and the public sector. We’re the strategic IT services partner to HM Revenue & Customs (HMRC); we worked with the UK Border Agency to design its UK Border Force Intelligence Model; we’re supporting the UK’s largest Lean transformation at DWP; and we help local authorities meet their targets for customer-centric service delivery with transformed performance management and common IT platforms.

Capgemini’s capabilities

Our capabilities and experience extend across diverse areas of the public sector:

Defence:
We help the MOD meet the constantly changing requirements of current operations within tough financial constraints; and we’re developing and procuring capability to meet the MOD’s wide ranging vision to be ‘A Force for Good in the World’.

Education and Skills:
The UK government has allocated some 13% of total government spending to children’s services and education. Whilst the ambition is there, however, ensuring policy agenda is delivered is not a straightforward task. Cagpemini is helping a number of the disparate front-line agencies involved in delivering these services as they seek to offer a joined-up experience for children and families.

Healthcare
The pace of change and rate of investment in healthcare has been unprecedented. Both public and patients rightly expect tangible results from increases in spending and, with the current economic climate, those increases can’t continue. Capgemini is helping its healthcare clients deliver better outcomes and customer service faster and more cost effectively through smarter working.

Justice
The stakes are high: failures in operational delivery directly compromise citizens’ safety, rights or liberties, while the demand to make a step change in performance and drive systematic improvements is constant. In the face of finite resources and pressure on existing infrastructure (seen most obviously in the UK’s overcrowded prisons) Capgemini delivers alternative solutions in limited timeframes.

Local and Devolved Government
Capgemini works with local and devolved governments as they seek to maintain service levels with reduced government funding. We’re re-engineering performance frameworks, services, technology platforms and operating models and helping agencies find ways to improve the way they work together such as in the ambitious move towards Total Place.

Taxation
With all government departments having to deliver value for public money, tax agencies in particular (already facing falling tax receipts around the world) must manage their operations and customer contact efficiently and cost effectively. That’s the premise of the partnership between Capgemini and HMRC – and in a tough economic climate, it’s never been more relevant.

Welfare and Pensions
The Department for Work and Pensions touches the life of every citizen at some point through the provision of pension or benefit payment, job-broking and training services. Capgemini is proud to have worked with DWP continuously over the past 20 years, making a difference to the efficiency and effectiveness with which the Department delivers its services and helping it meet the challenges of the current economic climate.

Matt Howell, Capgemini UK

Matt Howell

Head of Public Sector, Technology Services

Telephone 0870 366 0235

Email matt.howell@capgemini.co.uk

Keith Coleman, Capgemini UK

Keith Coleman

Head of Public Sector, Consulting Services

Telephone 0870 906 7975

Email keith.coleman@capgemini.co.uk

 

Our Public Sector capabilities include:

  • Defence and Foreign Affairs
  • Department of the Future
  • Education and Skills
  • Healthcare
  • Justice, Security and Home Affairs
  • Local and Devolved Government
  • Taxation
  • Welfare and Pensions