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Credit management ends cash flow headaches

A new end-to-end approach to dealing with debt boosts cash flow while keeping customers and regulators happy.

With individuals losing their jobs and companies going into receivership daily, utilities need to collect debts more efficiently than ever, achieving better performance at lower cost.

The complication is that companies cannot afford to upset their customers in the process, given the cost of churn and of recruiting new customers. they also have to abide by industry regulations (in the case of water companies that means that no customer’s supply can be disconnected, even when their bills are not being paid).

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