Our Rightshore™ approach is a global centre-based model providing round the clock services using a combination of our centres around the world for low cost and high productivity.
Our network of centres covers the complete services spectrum - 24 hours a day, 7 days a week, 365 days of the year. Centres include
- Accelerated Delivery Centres
- Applications Management Service Centres
- Business Process Outsourcing Service Centres
- Infrastructure Management Service Centres
Services can be delivered from one or a combination of locations tailored and coordinated to meet specific business goals:
- Onsite: Leaving part of the service at the client facilities
- Onshore: Moving service provision within the same country but to a cheaper location
- Nearshore: Moving service provision to a nearby region of the world
- Farshore: Moving service provision to another region
A Rightshore™ solution will simultaneously increase productivity, provide predictability in service and control, while reducing the total cost of ownership of IT or business processes. Two of our major clients are already benefiting from a tailored Rightshore™ delivery as described below.
Client Example: When Offshore is Not the Answer
An European subsidiary of a global manufacturing company with 11,000 employees in 17 countries, decided to outsource applications maintenance to cut costs. The applications mix covered legacy ERP systems and custom developed applications, on a mainframe platform deployed across France, Germany, Belgium, UK, Ireland, Sweden, Spain and Italy.
Discussions quickly uncovered a major stumbling block: end users needed local, in-country support in seven European languages. Despite some obvious cost savings, offshore service providers were clearly not the answer.
The problems were solved with a three-tier Rightshore™ approach. Onsite, a dedicated group of functional consultants remain close to the business users in each of the eight countries, supported by specialists who speak the local language. Nearshore, a team of technical consultants located in France can fly out at short notice to support critical show-stoppers; while offshore the main service delivery team is based in India.
Client example: A Perfect Model and 47% Cost Reduction
A leading UK-based retailer was under severe pressure to cut costs right across the board. Offshore outsourcing seemed an obvious route to reduce IT budgets, but business users, worried about potential system downtimes affecting the movement of stock to stores, were not convinced. How would an offshore team relate to their business needs? The solution was a front office/back office model. A small onsite team rotates offshore every four months, carrying critical knowledge of the business out to the offshore operation, while the offshore team comes into the front office, bringing technical skills to deal with any mission-critical problems in real-time.
At the end of the first twelve months, the retailer reported a 47% reduction in application maintenance costs.
Success Stories by Clients
Contact Us
If you have specific business needs or objectives that you would like to discuss, or if you'd like a Capgemini expert to get in touch with you, contact us.
