Capgemini and Siebel Systems have had a long and successful relationship of collaboration
and innovation in delivering Customer Management (CM) solutions
and services to leading clients – globally and locally. Capgemini has:
- Proven success in over 300 Siebel implementations globally.
- Over 1200 Siebel consultants throughout the world.
- In excess of 300 “Siebel 7” certified consultants.
- 1500 integration experts.
- Siebel Global Solution Centres in Paris, London, Utrecht, Chicago, New York, Sydney and Toronto.
Capgemini has been named a Global Strategic Partner of Siebel Systems and has gained experience from being an actual Siebel customer with over 5,000 seats deployed throughout the company. Capgemini’s partnership with Siebel leverages:
- Training, change management and ‘sustain’ services for Siebel deployments.
- Global Siebel Centres of Excellence where Siebel specialists apply proven solutions to solve client problems.
- Capgemini outsourcing applying Siebel Operate services.
- Siebel centre-based development and operate capability with “Siebel Factory”.
- Global partnership with Siebel professional services.
- Joint efforts on product functionality, direction and strategy.
- Siebel “deliver” methodology and pre-configured assets.
- Multi-site implementation and roll-out framework.
The Power of Collaboration
Collaboration is about listening to clients and working along side them. Capgemini’s collaborative spirit has been recognised by Siebel with a Siebel Gold Star for customer satisfaction based on an independent third party audit of Siebel’s customer base. This distinction means that Capgemini consistently implemented Siebel eBusiness applications successfully, and earned the highest levels of customer satisfaction.
Success in Collaboration: Case Studies
Being able to demonstrate successful collaboration to our clients is an essential part of demonstrating the success of our alliance. View a sampling of our successful collaboration with clients and Siebel.
