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Satisfying Office of Deputy Prime Minister Requirements

Government agencies come into contact with citizens on a regular basis and should have a CRM solution that can manage that point of contact – be it an email or a letter or a phone call

Central and Local Government organisations face overwhelming challenges and perplexing decisions over the coming months. While the concept of customer relationship management (CRM) is no longer new, many government agencies and Local Authorities are still undecided about the direction they should take in order to satisfy the exacting requirements laid down by the ODPM in its CRM priority outcomes. However, with the window for CRMcompliance fast closing, important technology decisions have to be made – and sooner, rather than later.

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