Collaborative Solutions

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Industry Solutions

The alliance offers specialised solutions for industries such as retail, health and automotive.  Learn more about our joint industry solutions.

Operational Support Systems and Business Support Systems (OSS/BSS)

These solutions integrate back office and front office service provider operations.  Learn more about our joint OSS/BSS solutions.

Wireless / Mobile Technologies

Capgemini network experts design, build and implement wireless Ethernet networks (WiFi) at hotspots such as schools, hospitals and airports. They also provide mobile operators with scalable access and core technology solutions allowing them to benefit from open standards-based third generation (3G) networks. Capgemini also helps mobile operators develop successful business models and rapidly launch new services with flexible prepaid or postpaid modes of payment.

IP Telephony Assessment (IPTA) / Design 

The IPTA assesses the suitability of IPT for a client’s existing network and progresses to the necessary infrastructure design based on business and functional requirements.

Contact Centre Service Optimisation (CCSO)

CCSO is a next-generation customer relationship management (CM) solution for increasing retention and profitability. The unique integration of intelligent software and robust network infrastructures enables companies to analyze customer behavior through segmenting, tracking, profiling, and customer self-service.

Internet Protocol Virtual Private Network (IP VPN)

IP VPNs enable the deployment of value-added services such as application and data hosting, content delivery networking, unified messaging, and workforce optimization. This offering can also host supply chain solutions, e-CM, and IP call centres.

Content Delivery Networking 

Capgemini’s extensive consulting and business expertise can help clients identify opportunities to implement Cisco’s leading Content Delivery Networking (CDN) technologies with sizeable return on investment. Experienced architects and technicians design and build the network infrastructure required to support Content Delivery.

Managed Network Service 

The Managed Network Service (MNS) provides continuous support and operation of networked environments, optimising flexibility.

Secure Managed Service

The Secure Managed Service (SMS) provides continuous security monitoring and intervention to ensure the integrity of networked environments.