Case Study:
Channel Routing and Integration Service Supports Growth in Online Filing at HMRC
“We can respond more quickly to change and mask complexity.” Andy Harrod, Lead Architect, Aspire eDelivery Programme
The Situation
The Carter Report commissioned by the UK Government underlined the need to make
it easier for organizations and individuals to transact electronically with HM
Revenue & Customs (HMRC). Advantages include online tax returns, improved
payroll system management and reduction in the overall burden of tax assessments
and obligations. For large organizations, the benefits go even further―secure,
quick transmission of forms, improved controls on internal data and cost savings.
HMRC needed scalability, resilience and efficiency from systems that support their online services.
The Solution
Channel Routing and Integration Service (ChRIS) was implemented to reduce the
complexity and cost of the technology that underpins electronic submission of
information. It is a conduit between the Internet and a range of back-office tax
systems that validates and transforms incoming data and then routes it to the
appropriate system for ongoing processing.
Capgemini deployed an open standards service-oriented architecture in partnership with Fujitsu, BEA, Sun and SoftwareAG Webmethods. It is now part of the portfolio of services managed by Capgemini under its long-term partnership with HMRC.
The Result
The initial pilot phase was brought in under budget and on time. Subsequent implementation
has enabled quick reuse of discrete functions contained in HMRC’s eChannel as
interoperable, standards-based services.
Key benefits include:
- Cost saving through reduced or deferred hardware investment
- A more consistent, straightforward and easier-to-manage infrastructure which improves productivity and reduces overall complexity
