Jennifer Satnarine
is a Problem Manager who transferred to Capgemini from ATOS Origin in 2006 when
Capgemini won the Metropolitan Police (MPS) contract.
“This is the 3rd outsourcing experience for me. At first, the experience was
quite daunting with not knowing what to expect - even having been through outsourcing
before it hadn’t been done this thoroughly. In previous experiences, a face to
face 1-2-1 had not been conducted. Capgemini were keen to make the point they
were concerned about us as a team and as individuals from the beginning - this
was illustrated in the amount of time spent with us and the number of questions
raised and answered. We were welcomed into Capgemini and made to feel ‘one of
the team’ from the beginning,
All the normal concerns needed to be overcome - who do you trust? Is there a game plan to get us out? On the whole, these fears had no foundation. Individuals are encouraged to progress and to look for other assignments that may be of interest, but not forced to do so. The point was made that ‘There is a whole other world out there other than the MPS contract’ which showed us that individuals could progress onto other accounts should they wish.
Training has been offered for a variety of areas and doesn’t appear to be limited. Individuals are encouraged to initiate the requests themselves if they believe it will develop their skills. I feel that I have a choice if I want to progress further.
I am now playing an active part in developing the Problem Management function, ensuring that the processes are ITIL compliant. This involves working closely with the client and more senior management than I would have had direct contact with before the transfer. I feel confident that this will stand me in good stead in terms of being able to develop my career further.”
