The Aspire deal was one of the world’s largest IT outsourcing deals on its award in 2004 and constituted one of the largest contracts in IT outsourcing history. Aspire is a strategic partnership between Capgemini and Her Majesty’s Revenue & Customs (HMRC).
This partnership derived from Capgemini’s original contract with the Inland Revenue which began in July 2004 whereby Capgemini, in a joint venture with Fujitsu and BT, took over the running and future development of the former Inland Revenue’s IT and Support Services. The size and complexity of the original Aspire deal led to it being formed as a single integrated business within Capgemini. The partnership was called Aspire (A Strategic Partnership for the Inland Revenue) and was based on an initial 10 year contract with possible continuations for up to eight years.
Following the announcement in 2004 that the Inland Revenue and Her Majesty’s Customs and Excise were to merge to become HM Revenue & Customs (HMRC), the size and scope of the business grew immeasurably. Since the merger in April 2005, Capgemini became accountable for transforming and delivering improved business and IT services to HMRC, an organisation now responsible for collecting over £430 billion each year, maintaining over 40 billion National Insurance records, dealing with 32 million tax payers, 1 million companies and 1.2 million employers.
Capgemini is the prime contractor and has overall responsibility for the transformation and delivery of IT services to HMRC. This covers Infrastructure Management, Application Management, New Project Work and Transformational. Fujitsu is subcontracted to manage the data services, input and output services, desktop and disaster recovery services whilst BT is responsible for the WAN, voice support and for providing call centre solutions.
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