Blogging: it's like telling a joke     Smart metering: challenges and opportunities in the UK    Why is Capgemini embracing video?    SaaS - OpEx not CapEx    Customer experience – the basics    Public sector round table with the Guardian    How to provide the right customer experience    The General Teaching Council for England and Capgemini Consulting roll out new systems and a programe of change.    From knowledge to knowing - it's who you know    Gemba - taking BeLean® class room training back to the workplace    The Department for Work and Pensions and Capgemini Consulting create a new operating model aligned to four key business areas    Capgemini's Global CIO Survey 2008 - The role of the IT function in Business Innovation: Innovator vs. Operator    Gloucestershire County Council builds its future with Capgemini    Subhinder Dhillon shares his thoughts on Capgemini Consulting's entrepreneurial spirit    Ivar Sinka explains why he enjoys working for the Technology Transformation team and his recent work in the oil industry    The game of balancing costs and customers    Customer experience at Orange

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